The Better Content Club Privacy Policy

Created January 2025

Who we are

1. Introduction

1.1 We are committed to safeguarding the privacy of our users and service members.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our users; in other words, where we determine the purposes and means of processing that personal data.

1.3 We do not store personal data directly on our website. Instead, we use trusted third-party services, including MemberPress, ScoreApp, Xero and HubSpot for data collection, processing, and management.

1.4 By signing up for our services or providing your personal data, you agree to the terms outlined in this privacy policy.

2. Who We Are

2.1 “We,” “us,” and “our” refer to The Better Content Club.

2.2 You can contact us at hello@thebettercontentclub.com

3. How We Use Your Personal Data

3.1 We collect personal data for the following purposes:

To communicate with you regarding your membership or services.
To manage access to, training modules and other member-only content hosted on MemberPress.
To track your progress through training modules and ensure proper usage of our services, tools and website.
To process payments and manage billing.
To provide access to our community (e.g., Discord).
To send newsletters, updates, and promotional content (only if you opt-in).

3.2 We rely on the following lawful bases for processing your data:

Consent: Where you have given clear consent for us to process your personal data for specific purposes.
Contract: To perform the services you have signed up for.
Legal Obligation: To comply with applicable laws.
Legitimate Interests: To operate, improve, and manage our services, including the functionality of the website and MemberPress.

4. Third-Party Services

4.1 We use the following third-party services to process your data securely and in compliance with GDPR:

MemberPress: For managing memberships, storing personal data, and tracking access to training modules. Learn more about their compliance here.
HubSpot: For collecting and managing email addresses. Learn more about their privacy compliance here.
ScoreApp: For capturing user information through quizzes or surveys. Learn more here.
Stripe: For processing payments securely. Learn more here.
Xero: For financial record-keeping and invoicing. Learn more here.
Discord: For managing our community. Read their privacy policy here.

4.2 Each third party operates as a data processor or controller under its own privacy policies.

5. Your Rights

5.1 You have rights under GDPR and the Data Protection Act, including:

The right to access: You can request access to your personal data, including data stored on MemberPress and HubSpot.
The right to rectification: You can ask us to correct inaccuracies in your data.
The right to erasure: You can request that we delete your personal data, including data held in MemberPress and HubSpot, where applicable.
The right to restrict processing: You can limit how we process your data.
The right to object: You can object to data processing for direct marketing or other legitimate interests.
The right to data portability: You can ask us to provide your data in a structured, machine-readable format.

5.2 To exercise these rights, please contact us at hello@thebettercontentclub.com.

6. Retention of Data

6.1 We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

6.2 Specific retention periods include:

Membership data: Retained for up to 48 months after the membership ends or training module access is terminated.
Training progress data (via MemberPress): Retained for 6 months to allow for reactivation or legal compliance.
Payment data: Retained for seven years for financial compliance.

7. Security

7.1 We take appropriate technical and organisational measures to protect your personal data, including data stored on MemberPress.

8. Cookies

8.1 Our website and MemberPress may use cookies to enhance user experience. For details, please review our Cookie Policy.

9. Changes to This Policy

9.1 We may update this policy from time to time to reflect changes in our practices or legal obligations. You will be notified of significant updates via email or within your MemberPress account dashboard.

10. Complaints

10.1 If you have any concerns about how we handle your data, you can contact us at hello@thebettercontentclub.com.

10.2 You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). For more information, visit https://ico.org.uk/.