1. Introduction

1.1 Welcome to The Better Content Club, owned and operated by The Typeface Group. By purchasing a membership or accessing our services, you agree to comply with and be bound by these Terms & Conditions.

1.2 These Terms & Conditions apply to all customers who access training modules, membership content, and services via MemberPress or participate in our Discord community.

1.3 Our contact details are:

• Phone: 01256 614921
• Email: hello@thebettercontentclub.com

2. Membership and Payment Terms

2.1 Membership is non-refundable.

2.2 For annual memberships paid monthly, you agree to fulfill all payments due for the 12-month membership period. If you are struggling to make payments, please contact us at hello@thebettercontentclub.com to discuss possible arrangements.

2.3 Payments are processed securely via Stripe, and your personal data is managed in compliance with GDPR and our Privacy Policy.

2.4 Access to training modules, hosted on MemberPress, is included in your membership.

2.5 Subscriptions are auto-renewed on an annual basis. If you wish to cancel your subscription, you’ll need to log in to your subscriptions page and turn off automatic renewal.

3. Use of Content

3.1 All training materials, content, and resources provided through The Better Content Club (via MemberPress or otherwise) are the exclusive property of The Typeface Group Ltd.

3.2 You may not:

• Share, copy, or redistribute any content outside of the community.
• Allow access to your membership account or training content by anyone who is not a paying member.

3.3 Any unauthorised sharing or use of content may result in termination of your membership without refund and legal action to recover damages.

4. Discord Community Rules

4.1 Our Discord community is moderated during core working hours: Monday to Friday, 9AM – 5PM

4.2 Reports of misuse can be made via hello@thebettercontentclub.com or messaging a moderator with a screenshot or evidence of misuse. Reports will be reviewed and acted upon promptly during the next moderation window.

4.3 By participating in the Discord community, you agree to follow our community guidelines, which are available in the Community Policy.

4.4 Violations of community rules may result in suspension or termination of access to the Discord server and your membership.

5. Service Availability and Holiday Closures

5.1 Core working hours are Monday to Friday, 9AM – 5PM.

5.2 Moderation and support will not be available on bank holidays observed in England or during skeleton support periods over Christmas. Closure dates will be announced in the Discord community and on our website.

6. Complaints

6.1 Any complaints should be directed to hello@thebettercontentclub.com.

6.2 We will respond to complaints within a reasonable timeframe during our core working hours.

7. Limitations of Liability

7.1 The Better Content Club is not liable for:

• Indirect, special, or consequential losses arising from your use of our services.
• Loss of data resulting from your misuse of MemberPress or the Discord community.
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7.2 For additional details, refer to our Limitation of Liability Policy.

8. Data Protection and Privacy

8.1 Your data will be managed securely via MemberPress and in accordance with GDPR.

8.2 For full details on how we collect, store, and use your data, please refer to our Privacy Policy.

9. Termination of Membership

9.1 Membership may be terminated without refund if:

• You violate these Terms & Conditions.
• You engage in unauthorised sharing of training materials.
• You breach community guidelines in the Discord server.

10. Governing Law

10.1 These Terms & Conditions are governed by the laws of England and subject to the non-exclusive jurisdiction of English courts.